FlashetteSupport
Email support@flashette.com and we will reply within two business days.
Common questions
An edit failed or looks wrong
If an edit fails, your credits are returned automatically. If you do not like a result, try another photo: a clear selfie with your face in good light works best.
My video is still processing
Videos take 1 to 3 minutes. You can leave the screen; the video appears in your Gallery when it is ready.
How do I restore my purchases?
Open the You tab and tap Restore purchases while signed in to the same Apple ID you bought with.
How do I cancel my subscription?
On your iPhone go to Settings, tap your name, then Subscriptions, and choose Flashette. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
How do I keep my edits on a new phone?
Open the You tab and sign in with Apple. On the new phone, sign in with the same Apple ID.
How do I delete my account?
Open the You tab and tap Delete account. This removes your account, edit history and unused credits.
See also our Privacy Policy and Terms of Use.